Total Quality Management The phrase Total Quality Management  (TQM in original) appears in the literature  . But I omitted the word management. And not by mistake! Total Quality does not only refer to management and is not obtained only through a certain type of management. Total Quality refers to every member of the organization who does big or small things for customers, whether…

ISO 9001 certification Why would an ISO 9001 standard be necessary for a company? The ISO 9001 standard is a voluntary standard, but the requirement to have implemented a quality management system in accordance with ISO 9001 is dictated in the first place by the market, by competition, by the position you want to have…

Quality Management System (QMS)   The Quality Management System (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives There are four key components that go into quality management, namely: Planning Improvement Control Assurance   The Quality Management System (QMS) is applicable to all organizations, regardless…