ISO 9001 certification
Why would an ISO 9001 standard be necessary for a company?
The ISO 9001 standard is a voluntary standard, but the requirement to have implemented a quality management system in accordance with ISO 9001 is dictated in the first place by the market, by competition, by the position you want to have in a market, by the recognition of which you want your organization to enjoy. There are internal advantages, external advantages. First of all, let’s say the external ones are the ones given by the trust that your partners, the clients have. Internal are related to the organization, to the efficiency of some information flows, to the reduction of some costs. These are mainly the advantages. But there are also disadvantages …
What would these be (disadvantages)?
Disadvantages are primarily related to the investment itself, the necessary resources, there are financial resources that must be budgeted, there are human resources that must be allocated to this project. Another important disadvantage is, in quotes, the “bureaucracy” that is created in the company, because a quality management system is based on a system, on a set of evidence that must be monitored. And the creation of this evidence can induce some brakes in the normal course of these processes, but without this evidence the organization believes that it could not go forward. So ISO 9001 creates an infrastructure on which a management system can be improved, it is not a standard of excellence, it is simply an infrastructure standard that can be used to improve processes, to be more competitive,
Cost of quality (COQ) is defined as a methodology that allows an organization to determine the extent to which its resources are used for activities that prevent poor quality, that appraise the quality of the organization’s products or services, and that result from internal and external failures.
Figure 1The graphical representation of the relationship between prevention and failure costs.
Do you consider that smart companies are aware of the need for such a standard?
Lately, Serious companies are more and more aware, the contacts they have with various organizations, with companies, acquaintances, many know what it is about, more or less they have heard, I know that it is a standard on which would be good to have it, in detail I only know to say the specialists and those who have gone through this process of implementing a quality management system. The answer is that the standard is becoming better known. Things are starting to be known, they are required by partners and you must be interested and know what the advantages are.
The benefits of standardization
When you have a well-defined process for doing anything, there are certain benefits that are immediately apparent.
Firstly, the task usually gets done quicker. It’s also far easier to do, because all of the instructions are clearly laid out in front of whoever is doing it. Immediately that leads to time saved and reduction in potential error.
When properly utilized, standardization can and should reduce ambiguity and guesswork, boost productivity and morale, and improve success rates.
Additional benefits of standardization include:
- Improved clarity in all processes
- Higher quality services and / or products
- Increased worker productivity
- Improved workplace happiness
- Improved customer satisfaction
ISO certification means attesting the conformity of management systems with reference standards, standards that require the organization to meet the legal and regulatory requirements applicable within the management system.
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